How we can help you manage your WordPress site
Unlimited edits do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited too!
Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.
EDIT EXAMPLE 1
Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions
Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting
EDIT EXAMPLE 2
Included: You want us to add a new product to your WooCommerce store (for which you've provided all needed content).
Not included: You want us to create a custom checkout process for your WooCommerce store.
EDIT EXAMPLE 3
Included: You want us to install and set up a plugin to use it's built-in functionality.
Not included: You want us to create new functionality that doesn't exist in a plugin. (This would require custom development which may be available at an hourly development rate.)
Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.
Not included: You want us to write content for or design your About page.
We'd be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.
We get a lot of questions about our unlimited edits. But it's true! Unlimited really means unlimited when it comes to the edits we provide. We don't like to nickel and dime people, so we just ask them to pay for their monthly subscription and we provide the technical support. Easy
Yes! We fully manage WordPress websites, including everything in your WordPress ecosystem. If updates are causing conflict issues, we'll reach out to plugin and theme companies directly to help fix the core issue so you don't have to. If your hosting company's server goes down for any reason, we'll hop on live chat to help them assess and fix the issue so you don't have to wait in a queue for 30 minutes.
At the end of the day, we fully manages WordPress websites so you won't every have to worry about a technical website issue again!
No! We’ll work with any website regardless of where it's hosted.
We understand that different websites have different needs and that people have realistic budgets that they have to meet.
That being said, we may not be able to achieve your speed and security goals on a shared hosting provider. If you'd like to upgrade, we have a hosting package for you.
We have plenty of automated tools that will check the status of your website(s). They actually ping your website(s) every minute of every day. These pings simply check to make sure your site isn't giving a 400/500 error
To make sure there is no conflict in server and between team, we will work one task at one time.
We do offer custom development as a supplement to our ongoing care plans. If you have a larger project that requires custom work and is outside the scope of our care plans, we're happy to do it as an addition to our ongoing maintenance of your website.
Custom development is $25/hr. You'll detail the project to our technical team and we'll give you an accurate estimate for how much time it takes. We'll start working only once you give us the green light to move forward.
eCommerce (WooCommerce, Easy Digital Downloads, WP Simple Pay, etc)
Outside API/software integrations
Let us know if you have any question regarding this issue.
We get a lot of questions about response and resolution times here! Here's the most honest answer we can give you - it depends on the ticket. Here's how it works:
When you email a support ticket in you will receive an automated response right away, if it is submitted correctly into our system.
Within 12 - 24 hours you will receive a response email from a Buff that we have opened the ticket, we are looking at the complexity of it and will let you know when it has been resolved.
Within 24-48 hours you will receive a resolution email with the changes made on that ticket.
If the ticket is complex and the we need more time, we will let you know if it is outside of that 48 hour window. Communication is key here with response and resolution times, we've got your back!
We've set up our pricing structure to stay pretty lean and with our team member, it just makes more sense to handle all our support through email and Helpdesk. So, our team can take out your task and working on it.
My currency we are using is in $USD Dollars. Why not Malaysia Ringgit as we're based in Malaysia? Because i want to maintained fixed exchange rates between currency and to standardised the currency for all customers.Payment will go through Stripe.com
You can cancel anytime
Your website will be fully managed for you all day, every day.